Auto Repair & Body Shops

280K+ shops · $500K–$5M revenue · Automation potential: Very High

The problem

This industry is notoriously low-tech. Many shops still use paper tickets, manual invoicing, and phone-based scheduling. Even shops running Shop-Ware or Mitchell ($200–$600/month) still do enormous manual work for estimates, parts ordering, customer updates, and warranty tracking.

The biggest pain point: customers want status updates, but your techs are too busy to call. So customers call you, your front desk interrupts the shop, and everyone loses time.

What we automate

• Estimate generation — AI-powered estimates from photos and diagnostic codes. Faster, more consistent, fewer return trips.
• Customer status updates — Automated texts as work progresses through stages. Customers stop calling because they already know.
• Parts ordering — AI-optimized supplier selection based on price, availability, and delivery time.
• Scheduling and reminders — Service appointment booking and maintenance reminders without phone tag.
• Invoicing and payment — Automated generation and collection. No more handwritten tickets.
• Review management — Automatic solicitation after completed jobs.

The numbers

The combination of extremely manual processes and high volume makes even basic automation transformative. Going from paper tickets to automated workflows isn't incremental improvement — it's a fundamentally different way of operating.